Troubleshooting

Common issues and steps you can take to fix them.

General Issues

Feature(s) Stopped Working After Updating to Latest Version

Your browser might have cached an older version of a JavaScript(JS) file which is no longer compatible with the current version of LubeLogger. Try the following steps:

1. Verify - Try navigating to LubeLogger in Incognito mode.
2. If everything functions as expected in Step 1, you have a caching issue.
3. Clear your browser's cache or perform a hard reload(hit CTRL+SHIFT+R multiple times on most browsers)

Can't Send Email via SMTP

Note that for most email providers, you can no longer use your account password to authenticate and must instead generate an app password for LubeLogger to be able to authenticate on your behalf to your email provider's SMTP server.

If you've downloaded the .env file from the GitHub repo, there is an issue with how the file gets formatted when it is downloaded, you will have to copy the contents and re-create one manually on your machine.

Console shows Authentication Errors

Those are purely informational, add this line in your environment variables to prevent information logs from showing up in the console.

LOGGING__LOGLEVEL__DEFAULT=Error

Locale Issues

Can't input values in "," format / shows up as 0.

Ensure that your locale environment variables are configured correctly, note that if running via docker, both environment variables LANG and LC_ALL have to be identical.

Can't change locale.

Environment variables are injected on deployment. You will need either need to re-deploy, or if that doesn't work, check if the environment variables are injected correctly, try to either re-create the .env file, or if you're using Portainer/Synology, you can try to enter the environment variables manually.

Server Issues

Can't Access LubeLogger Instance from Other Devices

This problem is specific to the Windows Standalone Executable, the problem stems from the fact that Kestrel is configured by default to listen on and only on localhost. In order to get around this, you will need to retrieve the IPv4 address of your local machine, and add the following section into appsettings.json

Note: replace 10.0.0.4:5000/5011 with your local ip address and port

"Kestrel": {
    "Endpoints": {
      "Http": {
        "Url": "http://10.0.0.4:5000"
      },
      "Https": {
        "Url": "https://10.0.0.4:5011"
      },
}

Additionally, see Setting up HTTPS for HTTPS/SSL Cert Configuration

NGINX / Cloudflare

LubeLogger is a web app that runs on Kestrel, it literally doesn't matter if it's deployed behind a reverse proxy or Cloudflare tunnel. As long as the app can receive traffic on the port it's configured on, it will run.

Here's a sample Nginx reverse proxy configuration courtesy of thehijacker

server
{
    listen 443 ssl http2;
    server_name lubelogger.domain.com;

    ssl_certificate /etc/nginx/ssl/acme/domain.com/fullchain.pem;
    ssl_certificate_key /etc/nginx/ssl/acme/domain.com/key.pem;
    ssl_dhparam /etc/nginx/ssl/acme/domain.com/dhparams.pem;
    ssl_trusted_certificate /etc/nginx/ssl/acme/domain.com/fullchain.pem;

    location /
    {
        proxy_pass http://192.168.28.53:8289;
        client_max_body_size               50000M;
        proxy_set_header Host              $http_host;
        proxy_set_header X-Real-IP         $remote_addr;
        proxy_set_header X-Forwarded-For   $proxy_add_x_forwarded_for;
        proxy_set_header X-Forwarded-Proto $scheme;
        proxy_http_version 1.1;
        proxy_set_header   Upgrade    $http_upgrade;
        proxy_set_header   Connection "upgrade";
        proxy_redirect off;
    }
}